Lost or Stolen Packages
We have partnered with Route to insure lost and stolen packages. If you have purchased Route for $0.98 with your order, you will be eligible for an exchange or refund if your package was lost or stolen. Grab your order number and file a claim at https://claims.route.com/
If you did not purchase this insurance with your order, we are not responsible for any lost or stolen packages.
Didn't enjoy your products?
We prepare each product by hand just for you. We recommend trying our mini travel set so that you can try smaller products before buying the full sizes. We can not accept returns, exchanges or refunds on products that have already been shipped due to the nature of our products. Thank you for your understanding.
For questions send us a message at email@example.com. Please include your order number in the subject.